How many days do I have to return a product?
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase.
How much costs to return an unwanted item?
We recommend you to carefully check the products descriptions and tables when you place an order.We will not pay the costs of returning an item to us unless it is faulty or sent by mistake.
Can I return goods if I don't like them or they don't fit?
You can return items which you don't like, or reorder a different size.
Can I exchange an item?
Simply return the unwanted item to us. You can then order the new item as a new order via the online shop or customer service. You can see right away in the online shop if the item you want is available in the colour and size you need.
How do I get my money back if I return something?
After we receive your item, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
I've received a faulty item, what should I do?
We’re really sorry if you’ve received a faulty item.Please return the faulty delivered item to us. We will pay the costs for returning the item.Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.